New River Roof Installation

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Questions to Ask Your Potential Roofing Contractor

Whether you plan to use the roof installation contractor that did your neighbor’s roof or call companies from the internet you need to figure out which one you want to trust your property to. Here is a list of questions you might want to ask in an interview with each contractor to help you decide who to choose to give you a written estimate:

    1.    What is the full name and address of the roofing company?
Attempt to hire a roofing contractor that has a local office. Getting quicker service is more likely if the roofing company is located near your property
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    2.    Can they provide a list of former customers for references?
Contacting past customers who have experience working with the contractor is a good way to check their reliability and to get an idea of what the experience would be like with this contractor handling your project. However, you need to realize that the roofer may not be able to give you a long list because many customers might not want their names and numbers released.

    3.    What is their track record with customer complaints?
Find out how your potential contractor handles problems when they do come up. Ask for a referral from a project that involved a complaint.

    4.    Is payment upon completion? Is there a deposit before the project begins and if so, how much is the deposit?

    5.    Will they furnish a written contract including detailed payment instructions and total investment?

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    6.    Are they licensed, bonded and insured?
Always look for a properly licensed, bonded and insured contractor, with assurance that they can perform the work and complete the project, which gives you piece of mind that if some problem were to come up you would be protected.

    7.    Will they furnish you a guarantee and manufacturer's warranty?

    8.    How long has the roofing company been in business?
Needless to say, they longer the better. if its less than three years it could mean an unstable business. On the contrary, everybody has to start somewhere. References will help to check any contractor, and are especially critical when dealing with a newer company. They may have a great future, but it’s reasonable to be more careful when considering their referrals.

    9.    If their equipment damages your property, who is liable?
Its a good idea to have the contractor provide both Certificates of Insurance for liability and Worker's Compensation before any work begins on your property.

10. Will they use sub-contractors?
If so, get their names and license numbers. If your contractor does hire out any subcontractors, its recommended to go through all of the same questions with them. Of particular interest is insurance; be sure the subcontractor holds all of the proper insurance also so that you are not held liable for any accident that might happen during the project.

11. Do they have a maintenance program for the new roof?
Unfortunately, a lot of roofing contractors don’t offer a maintenance program for the roof once it is installed. Regular inspections of the roof allow for potential issues to be caught early and fixed before they cause bigger problems.

12. Are they a current member of any local and national roofing associations?
Membership in such organizations shows the contractor is taking the care to stay up to date on current roofing information and maintain the highest standard of education possible.

13. Is there any pending legal action against the contractor?
Some major legal issues could be enough to put a contractor out of business. If a serious lawsuit is pending, find out what the suit is about. This might include going to the local courthouse and looking at the documents filed for the case.

14. Who hauls away the old roofing materials and project waste?
Is there any extra charges for this service?

New Roof Installation

As with any construction project, make sure you request and receive a proposal in writing. Check through it carefully to make sure you it is both comprehensive and fair. There are some things you should surely avoid:

    •    Do not pay in full unless the work has been fully completed.
    •    Do not pay in full without a comprehensive final inspection.
    •    Do not pay in full until any and all material and worker's lien releases have been received.
    •    Never settle for a verbal agreement with your contractor for any of the work. Everything should be clearly documented in writing.

If issues arise after the agreements have been signed, talk to the contractor who signed the agreement, as he will should the one with authority to make any final decisions.

For a free consultation and estimate with a licensed, professional roofing contractor with years of experience in the greater Phoenix area, call Mikku and Sons Roofing at (623) 468-1065.